Refund policy

We strive to offer you the best experience possible, so if you have any concerns or questions please use the Contact Us tab or the support chat icon.

We do not offer refunds, but we offer exchanges for store credit within 10 days of receiving the products - minus any shipping fees. The product must be unopened/unused and free of damage. The customer is responsible for any return shipping. 

If an item arrives damaged, please email info@ellijbeauty.com your order number and a picture of the damage within 3 days of receiving the item to be eligible for an exchange. 

All sale items are final sale and we cannot accept returns/exchanges.

PREORDER INFO: If you place an order with a preorder item in that order, your in-stock items will ship out immediately, and I will ship your preorder upon its arrival. Preorders are given a broad ship date of a month (up to 30 days) to ensure I can accommodate any potential arrival date delays to me of the product. While I always strive to get your preorders out to you ASAP, I am currently at the mercy of worldwide shipping delays. If an item's ship date is going to surpass it's estimated 30-day time frame, I will send a notification to the email provided in your customer account. This is the only exception in which we will refund preorders upon customer's request. 

**Preorder items will say PREORDER at the beginning of the product name 

During holiday seasons and peak shipping dates, delays from USPS are unfortunately, completely out of my hands until it arrives to you. I will attach tracking info to each order as per usual, but please be patient as holiday volume is overwhelming our couriers. This means that tracking updates from USPS facilities may not update regularly, items may appear "stuck" for a brief amount of time at one location, etc. While I know how inconvenient and frustrating this can be, I am unable to do anything about delayed orders until they arrive. If you are unhappy and want to cancel your order, we are unable to do so once the item is en route to you. We cannot refund any orders until they have physically arrived to you, and for a full refund (you are responsible for the shipping cost) the order must remain unopened with no seals broken. You will need to forward the tracking information to info@ellijbeauty.com - Once we have received the return, you then will be refunded.

These are wild times, but please know I will always go above and beyond to do whatever I personally can to ensure a positive experience for my customers. I thank you all for your support of my small business, and I am even more grateful for your patience.