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terms & conditions

terms & conditions

We strive to offer you the best experience possible, so if you have any concerns or questions please use the Contact Us tab at the bottom of the site. 

We do not offer refunds, but we offer exchanges for store credit within 10 days of receiving the products - minus any shipping fees. The product must be unopened/unused and free of damage. The customer is responsible for any return shipping. 

If an item arrives damaged, please email info@ellijbeauty.com your order number and a picture of the damage within 3 days of receiving the item to be eligible for an exchange. 

All sale items are final sale and we cannot accept returns/exchanges.

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